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| Reports |
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What exactly do the parameters in the reports stand for?
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Please have a look at the Glossary here or the explanation table inside your account, in order to find a detailed definition of the parameters used in the reports.
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How often will reports be updated?
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In general, all reports are updated twice a day. We may configure the updating time individually according to the performance of each brand. If the general update sequence is interrupted, due to technical issues, we will inform about the special updating sequences at the brand review site.
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| Marketing Material |
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Can I get specific tools or materials in a language which is not available?
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We are willing and committed to provide you an excellent service. In case you cannot find a desired tool or languages please contact your account manager and we will verify if your required tool/language is available.
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Which Marketing Material is available?
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To set up your campaigns in the most effective manner we provide you with Banners, Gif Banners, Flash Banners, Logos, Screenshots, Mailers, Reviews, Press Statements and Text Links. The available Material will vary from brand to brand. According to the availability of each brand you should find materials in English, German, Russian, Spanish, Swedish, Finnish, France, Italian, Norwegian, Danish, Dutch, Japanese and Portuguese. If you have any special requests please contact your Account Manager.
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| Trackers & Campaigns |
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Why do I need to send a request for some campaigns?
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Not all of our exclusive deals, with higher commissions than other programs in the industry are open for all users. AlexAffiliates.com configures campaign access rights for users individually based on the provided traffic sources, references and the potential of each user. Special deals can be attached to additional requirements as top rankings on your website. Your Account Manager will approve your campaign access once the user audit has been executed. Afterwards, you can request the access to a campaign from the My Commission Plans site. Please keep us up to date about your websites and personal data (My Account section) in order to facilitate our decisions on campaign access rights.
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I operate several websites. Can I track them separately?
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Yes, you can! Inside your AlexAffiliates.com member area you can create as many campaign groups as you want. You can rename and organize them and allocate your trackers to them. In the reports you can group your statistics by the campaign groups and also filter the reports accordingly. In order to track several websites separately you only have to create a campaign group for each website and assign the trackers to them.
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What is a Tracker? And where do I get this Tracker from?
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A Tracker is a unique, encrypted link which is assigned to your account and all referred traffic and earnings are tracked by the AlexAffiliates.com affiliate program. Each tracker is allocated to a specific publisher and a specific campaign. You can create trackers inside the My Campaigns section and later filter and group your reports by each tracker.
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What is a bonus code?
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A bonus code is a unique code which enables your offline marketing activities. Referred players, who enter this code at the brand`s registration form will be assigned to your account. Please use the form in the My Campaigns section to request a bonus code.
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| Transfer |
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What is a p2p Money Transfer?
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The Peer2Peer Money Transfer allows you to transfer your released commission to another registered user of AlexAffiliates.com. Please access your account and you will find all details in the Cashier section.
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| Payment |
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Who covers fees of currency conversion?
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Who covers fees of payment?
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Whats the minimum amount you pay out?
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What is the min and max payout amount for the different payment methods?
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The min payout amount depends on the payment method. At the moment there is no max payout amount. These are our current min payout amounts for the methods available at AlexAffiliates.com:
Skrill (MoneyBookers) – USD / EUR 1
Ukash – USD / EUR 30
Neteller – USD / EUR 100
Bank Wire Transfer – USD / EUR 500
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My commission is shown as pending. When will it be released?
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All Publisher commissions are released as soon as the payment of the respective brand has been received by AlexAffiliates.com. Commissions are released on brand basis. Thus, you can request a withdrawal as soon as the first part of your commission has been released.
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In which currency will I get my commission Payment?
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Publishers of AlexAffiliates.com can choose if they prefer to get paid in USD or EUR. Classic payment users can configure the preference in the My Account settings. Flexible payment users don't have to do that in advance, as they can select the currency for each individual withdrawal request.
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When do I get paid for my campaigns?
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All Publisher commissions are released and paid as soon as the payment of the respective brand was received by AlexAffiliates.com. Commissions are released on brand basis. Thus, you can request a withdrawal as soon as the first part of your commission has been released. We will also inform you by notification about any commissions available for withdrawal. Publishers working with the automatic payment (classic payment type) will get paid as soon as the total amount of their commissions has been released. Flexible payment users do not get paid automatically and can request a withdrawal as soon as a commission is available for withdrawal.
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What is the classic payment type?
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Publishers preferring the classic method are requested to update their withdrawal preferences as payment method and currency in the My Account settings once they register at AlexAffiliates.com. The Finance department will process the withdrawal according to your settings once all you last months earnings have been released.
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What is the flexible payment type?
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With the flexible payment type you can request a payment as soon as you have a commission available for withdrawal. While sending the request from your Cashier section you can choose the amount, method and currencies according to your preferences. Thus, you can also split up your earnings and create various withdrawal requests using different amounts, currencies and methods.
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| Commission Modes |
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What is a special Commission?
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At AlexAffiliates.com commissions and earnings are results-orientated. Therefore we give away special commissions which can be lower or higher than the general amount. The amounts depend on the references and the resulting potential of each user. Special Commissions which are higher than the regular commissions can be given out to Publishers with certain references or after a good performance has been shown. If you are an existing partner and would like to request a special deal, please get in touch with your Account Manager.
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Which Commission Modes are offered?
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At this moment we are offering payment plans based on CPA, Revenue Share and Hybrid commissions.
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What is the Revenue Share Commission mode?
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Working with a Revenue Share campaign means you will get a lifetime share of the income generated by your referred players. Thus, in the case a referred player generates a Net Gaming amount of $1000 and the deal is 45% Revenue Share, your earnings will be $450.
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What is the CPA Commission mode?
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CPA stands for Cost Per Acquisition and is the fixed amount you get for a referred customer, who started to play for Real Money. In contrast to Revenue Share the CPA Commission is paid only once. As soon as the referred player turns into a Real Money Player your account will be funded with the according CPA commission amount.
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What does the term "Rates upon request" and "Deals upon request" mean?
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Basically, “Rates upon request” aren’t displayed on the public site. They are only visible on the My Commission Plans site of registered users.
“Deals upon request” are neither displayed on the public site, nor on the My Commission Plans site in the member area. These deals have to be requested manually. Once you request to access to such a deal, your Affiliate Manager will ask you to show where and how you are planning to promote the brands. Any requests to get access to campaigns can be sent at the My Commission Plans site inside your member area.
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What is the Hybrid Commission mode?
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The Hybrid commission mode is a combination of CPA and Revenue Share. For any referred Real Money Player you will get a unique CPA Commission and a lifetime share of the generated income. Thus, if your deal is CPA $125 & Revenue Share 30% and a referred real money player generates an income of $1000, your account will be credited with the total commission of $425.
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What is a CPA qualifying criteria?
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The CPA qualifying criteria are the brand's requirements to consider a new depositing player as a new Real Money Player. In most cases it depends on the first deposit amount of the player. In some cases further requirements, like acquired gaming points, are relevant. Anyway, the CPA qualifying criteria is determined by the brand providers themselves and cannot be influenced by AlexAffiliates.com. Due to anti-fraud policies we will not publish exact figures to avoid any incentivized traffic.
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How much will I get paid for Sub Affiliates that I introduce to AlexAffiliates.com?
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Commission for Sub-Affiliates earnings vary from brand to brand and are set up individually. For details please contact your AlexAffiliates.com Account Manager.
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| Sub Affiliates |
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How much will I get paid for Sub Affiliates that I introduce to AlexAffiliates.com?
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Commission for Sub-Affiliates earnings vary from brand to brand and are set up individually. For details please contact your AlexAffiliates.com Account Manager.
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What is a Sub-Affiliate? How can I attract them and how will my success be measured?
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Sub-Affiliates are users of AlexAffiliates.com who have been referred by other user. In order to attract Sub-Affiliates get your personal tracking link and a sign up code in your My Campaigns section. In the Marketing Materials section you will find creativities to promote AlexAffiliates.com. Select your material of choice to start marketing AlexAffiliates.com. All referred publishers will be assigned as Sub-Affiliates to your account and you can check their performance and your share inside the Reports section. For any information about Sub-Affiliates commission rates please ask your Account Manager.
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| Support |
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Who can I contact when I did not find an answer to one of my questions?
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Our vision is to deliver top quality service in all matters. Therefore, our customer service will be available almost 24 hours 7 days a week. Please leave us a message or contact us via phone or one of the listed Instant Messengers. Registered users will be assigned to a personal Affiliate Manager and also have the option to open support tickets.
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| New Affiliates |
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Are there any costs for members like sign up fees or member fees?
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No, the services of AlexAffiliates.com are 100% free for publishers. Overhead costs are covered by the brands. There are no sign up fees, no fees on user income and no withdrawal fees
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What is a Tracker? And where do I get this Tracker from?
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A Tracker is a unique, encrypted link which is assigned to your account and all referred traffic and earnings are tracked by the AlexAffiliates.com affiliate program. Each tracker is allocated to a specific publisher and a specific campaign. You can create trackers inside the My Campaigns section and later filter and group your reports by each tracker.
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Whats the minimum amount you pay out?
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Are there any restricted markets, which players are not accepted by a brand?
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There are no restricted markets of the AlexAffiliates.com Program itself. The most of our brands have player restrictions, for instance for China, Israel and the US. Other restrictions also include France and Italy in some cases. For details please access the review of the brand you wish to promote. In case you have any doubts feel free to contact us!
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What are the target Markets of AlexAffiliates.com?
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Basically, the main target markets are the UK, the Scandinavian and the German speaking countries, the Benelux states, Spain, Russia and other European countries. For some brands US and Canadian traffic is allowed. Please access the reviews of the relevant brands to see further details about target markets and available languages.
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What means incentivized and non-organic traffic?
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Non-organic and incentive traffic applies in the case publisher tries to benefit by creating fraud players at a room. It’s not allowed to offer unauthorized incentives to potential Real Money Players. The AlexAffiliates.com Network is totally committed to organic and non-incentive traffic.
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What is the AlexAffiliates.com Affiliate Program?
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Simply put, the AlexAffiliates.com Network is based on the idea to team together and to make everyone receive more in that way! As traffic is bundled we can negotiate better deals for our Affiliates. AlexAffiliates.com is an independent platform, community and program for the brands and for the publishers to enable a win-win situation and guarantee fair treatment of all parties involved. Besides that, there are logistical advantages, several unique features, our commitment to top quality in all services and support we provide. These advantages of being part of this huge community underline the outstanding benefits of being an AlexAffiliates.com user.
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How do I get started?
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You are just three simple steps away from generating notable incomes with the marketing opportunities brought to you by the independent affiliate program AlexAffiliates.com. Sign up today and access your free member account. Select your preferred commission plan and check out which of more than 100 offers suits your needs best. Get a tracker and add the desired marketing tools, for instance, to your existing website. Try to generate as much traffic as you can and check out the performance and your earnings in the statistics section of the member area.
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What is a user audit and why is this required?
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Top deals, with commissions higher than standard, are subject to several requirements on the publisher’s site. Some brands, for instance, require further obligations concerning the position and quality of the campaign channels. Due to this, some deals have to be approved individually for our users. We will take into account the traffic sources and capabilities an Affiliate has. Therefore, right after your registration an Account Manager will contact you to complete your account settings, verify your promotional channels and set up your campaign access rights accordingly.
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| Fraud |
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What means incentivized and non-organic traffic?
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Non-organic and incentive traffic applies in the case publisher tries to benefit by creating fraud players at a room. It’s not allowed to offer unauthorized incentives to potential Real Money Players. The AlexAffiliates.com Network is totally committed to organic and non-incentive traffic.
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Are there any restricted markets? Which players are not accepted by a brand?
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There are no restricted markets of the AlexAffiliates.com Program itself. The most of our brands have player restrictions, for instance for China, Israel and the US. Other restrictions also include France and Italy in some cases. For details please access the review of the brand you wish to promote. In case you have any doubts feel free to contact us
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| Contact Information |
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alexaffiliates |
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support(at)alexaffiliates.com |
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ICQ# 633540261 |
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+44 NoSkype(0)NoSkype 208NoSkype 123 6978 |
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